Important information and who we are
www.payneox.com is a website owned by NEOXSER VICES LLC. We are committed to protecting and respecting your privacy and your personal data.
This policy (together with our Terms of Use (see our website) and any other documents referred to on it) sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us.
Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it.
We have appointed a Compliance Officer who is responsible for overseeing questions in relation to this privacy notice. If you have any questions about this privacy notice, including any requests to exercise your legal rights, please contact the Compliance Officer using the details set out below.
Contact Details
Our full details are:
Full name of legal entity: NEOXSER VICES LLC
Email address: contact@payneox.com
If you feel that we have not fulfilled any of our legal obligations related to your personal data, you have the right to file a complaint at any time with The Romanian National Supervisory Authority For Personal Data Processing (www.dataprotection.ro, anspdcp@dataprotection.ro). However, we would appreciate the chance to deal with your concerns before you approach the competent authority, so please contact us in the first instance.
Changes to the Privacy Notice and Your Duty to Inform Us of Changes
The data protection legislation in Romania changed starting on February 06, 2024 due to the enforcement of the new General Data Protection Regulation (GDPR, Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016).
It is important that the personal data we hold about you is accurate and current. Please keep us informed if your personal data changes during your relationship with us.
Third-Party Links
This website may include links to third-party websites, plug-ins, and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. When you leave our website, we encourage you to read the privacy notice of every website you visit.
Information We May Collect From You
Personal data, or personal information, means any information about an individual from which that person can be identified. It does not include data where the identity has been removed (anonymous data).
We may collect, use, store, and transfer different kinds of personal data about you, including:
- Information you give us: This includes information provided when you register to use our site, subscribe to our service, search for a product, participate in discussion boards, enter a competition, promotion or survey, or report a problem with our site. It includes Identity data (e.g., name, personal identification number, customer number), Contact data (e.g., address, email, phone number), and Financial data (e.g., credit card information).
- Information we collect about you: This may include technical information (e.g., IP address, browser type and version), and information about your visit (e.g., pages viewed, interactions, and phone numbers used to call customer service).
- Information we receive from other sources: This includes information from other websites we operate or services we provide, and information from third parties like business partners, payment services, or credit reference agencies.
We do not collect any special categories of personal data (e.g., race, religion, sexual orientation, health) unless this forms part of our contract with you.
Cookies
Our website uses cookies to distinguish you from other users of our website. Cookies help us provide you with a good experience and improve our site.
You can block cookies by adjusting your browser settings; however, blocking all cookies may prevent access to certain parts of our website. We use the following types of cookies:
- Essential cookies: Required for the operation of our website.
- Analytical/performance cookies: Help us improve our website by tracking visitor numbers and behavior.
- Functionality cookies: Recognize returning users and remember their preferences.
- Targeting cookies: Record your website visits and activity to make advertising more relevant.
Third parties, such as advertisers, may also use cookies, which are governed by their privacy policies.
How We Use Your Personal Data
We will only use your personal data when the law allows us to, most commonly in the following circumstances:
- To perform a contract with you.
- When it is necessary for our legitimate interests, provided your rights do not override these interests.
- To comply with a legal or regulatory obligation.
We do not rely on consent as a legal basis for processing personal data, except in relation to direct marketing communications via email or text. You have the right to withdraw consent at any time by contacting us.
Purposes for Which We Will Use Your Personal Data
We have set out the purposes for which we plan to use your personal data, including:
| Purpose/Activity | Type of data | Lawful basis for processing |
|---|---|---|
| To register you as a new customer | (a) Identity (b) Contact | Performance of a contract with you |
| To process and deliver your order | (a) Identity (b) Contact (c) Financial | (a) Performance of a contract with you (b) Legitimate interest (to recover debts due to us) |
| To manage our relationship with you | (a) Identity (b) Contact (c) Profile | (a) Performance of a contract (b) Compliance with legal obligations (c) Legitimate interest |
For more detailed information, please refer to the full version of this privacy policy.
Marketing and Opting Out
You have choices regarding certain personal data uses, especially around marketing. We will only send marketing communications to you if you have opted in. You may opt out at any time by following the instructions in any marketing message or by contacting us.
Data Security and Retention
We have put in place security measures to protect your data from being accessed or disclosed unlawfully. We only retain your personal data as long as necessary for the purposes we collected it.
Your Legal Rights
You have the right to request access to, correction, or erasure of your personal data, and other rights under the GDPR. To exercise any of these rights, please contact us at contact@payneox.com.