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Acceptance of Terms
By placing an order through our website, you acknowledge that you accept the terms and conditions outlined below.
The following general terms and conditions apply to all services provided by NEOX SERVICES LLC (hereinafter referred to as “payneox”) via the website https://www.payneox.com to the client. If you do not agree to these terms, please do not use payneox’s website or any services offered therein.
By placing an order, the client accepts these general terms and conditions and enters into a contract with payneox, which will be confirmed by payneox. This agreement regulates the contractual relationship between payneox and the client.
Please be advised that according to legal provisions, you will lose your right to withdraw once payneox has fully executed the contract.
Definitions
Acceptable Use Policy: The Acceptable Use Policy, which may be amended from time to time, is published on our website at https://www.payneox.com
Client: An individual or legal entity placing an order.
payneox: NEOX SERVICES LLC, registered with the Trade Register under no. EIN 98-1774218., with its main office located at 2116 MAIN ST MILES CITY, MT 59301.
Services: Any services provided by payneox, as specified in the order.
Order: An agreement between payneox and the client whereby payneox agrees to provide the services, and the client agrees to pay for them.
Agreement: An order that has been confirmed by the provider.
Placing an order on https://www.payneox.com indicates the client’s agreement to these terms and conditions. The acceptance of an order by payneox is complete upon confirmation via email. Until the order is confirmed by payneox, no contract is established.
Placing an Order
Once you have selected the desired services and added them to your shopping cart, please proceed to payment via the methods detailed in the “Means of Payment” section.
The client agrees to provide complete, accurate, and truthful information in the order form. Domain registrations are conducted in compliance with applicable laws. payneox is not liable for damages resulting from inaccurate or incomplete information provided by the client.
The client agrees to pay for the services in advance for the agreed-upon period (monthly or yearly).
Services Offered
payneox provides the following services:
- Web Hosting Services
- VPS (Cloud) Hosting Services
- Dedicated Server Rental Services
- Colocation Services
- IT Consultancy and Support Services
- Server Administration Services
- Domain Registration in .ro and international domains (.com, .net, .org, .info, .biz, .eu, etc.)
Detailed information about the services and their features can be found on our website or obtained by contacting us via phone or email.
Pricing
Prices displayed on https://www.payneox.com are in EUR and exclude VAT. Payments will be made in RON at the official exchange rate set by the National Bank of Romania on the payment date, plus an additional 2%. payneox reserves the right to change prices displayed on the website and to modify service package characteristics.
The additional 2% is intended to cover costs incurred by bank payment processors, including PayPal, and to mitigate losses from exchange rate differences, as payneox works with suppliers worldwide, requiring payments in various currencies. Consumers will not incur any additional surcharges for credit card or PayPal transactions.
payneox may adjust prices once a year based on the annual Romanian consumer price index calculated by the Harmonized Index of Consumer Prices (HICP), without needing customer approval.
Means of Payment
- Online Card Payment
Payments can be made securely online via card on the STRIPE platform. Accepted cards include VISA (Classic and Electron) and MASTERCARD (including Maestro with CVV2/CVC2 code). No additional fees are applied. - Online PayPal Payment
Payments can also be made via PayPal using your account, with no additional fees. - Bank Transfers
Payments via bank transfer can be made based on a pro forma invoice issued by payneox. Service delivery begins once payment is confirmed.
Company Name: NEOX SERVICES LLC.
payneox reserves the right to suspend services for payment defaults after 5 days and terminate agreements for unpaid charges after 10 days.
Right of Withdrawal
Clients may exercise a right of withdrawal within 14 days of placing an order or making a payment, without needing to provide a reason. After contract execution, the right to withdraw is lost, except for Web Hosting services, where the right can be exercised even after service delivery, within 14 days.
To withdraw, clients must notify payneox via a clear statement (e.g., letter or email to office@payneox.com) before the 14-day period expires. Upon withdrawal, any collected payments will be refunded within 14 days, using the same payment method unless otherwise agreed.
Termination
Clients may terminate the agreement with a 30-day notice, provided there are no outstanding payments. Termination requests must be made in writing.
payneox or the client may terminate the agreement without prejudice if the other party commits a material breach, including violations of the Acceptable Use Policy.
Service Level Agreement (SLA)
payneox guarantees 100% uptime, excluding planned maintenance. Uptime is monitored by our systems. In case of a breach, payneox will refund up to 100% of monthly fees at a rate of 10% for each 1% of downtime below 99.9%. Refund requests must be submitted via a ticket to the billing department and are subject to approval.
Client Responsibility
Clients are responsible for maintaining accurate contact and billing information and the security of their login credentials. payneox is not liable for damages resulting from server unavailability, including data loss.
Linking to Our Site
You may link to our homepage provided it is fair, legal, and does not harm our reputation. Any unauthorized links or framing of our website is prohibited.
Governing Law and Jurisdiction
This agreement is governed by Romanian law. Any disputes will be settled amicably; if unsuccessful, they will be referred to Romanian courts.
Intellectual Property Rights
All materials on our website are the intellectual property of payneox and may not be copied or reproduced without permission.
Changes to Terms
payneox reserves the right to amend its policies and terms without prior notice.
For consumer complaints, contact INFOCONS at 021.9551 or visit the Bucharest Consumer Protection Office.
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